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Fit was perfect size as I sized at home and colors fantastic love them
Hey Richard
Love hearing how much you like the sneakers! Really glad the sizing worked out perfectly for you too. That’s always the win.
If there’s ever anything we could improve to earn that full 5th star next time, I’m always open to feedback. Either way, we appreciate you!
— Atlas
This is an update to a previous review of 1 star for the same product. I received the survey before the shoes arrived. The shipping had been frozen in china for 3 weeks and it appeared I would not get my shoes at all. I was confused why I would get a survey for a product that, according to the tracking website, never left the warehouse. The shoes arrived 2 days later, but the tracking website still said they were at the warehouse. Customer service was all over my review attempted to reassure me that the shoes would be delivered. The shoes looked exactly as they did online so that was nice. They are a bit stiff and need some breaking in. There is a strong glue odor and I worry that as they break in they may get more comfy but also fall apart. That much glue worries me the stitching may be reinforced with glue which wont last. Since they look so good, I would normally give closert to 4 stars but the scary tracking experince and strange way i was asked to give a review before getting anything along with the build quality being questionable has me giving it a 3. if they were $20 i would also give a higher review. for over $110 i expect the sheos not to have a strong glue odor.
Hey Chad,
We appreciate you updating your review and giving the shoes a fair shot once they arrived.
You’re right that the tracking experience was confusing. There was a delay caused by a regional freeze, and the carrier’s tracking system didn’t reflect the package’s actual movement in real time. When we checked directly with the courier, we were able to confirm they were already nearby and they arrived shortly after.
We understand how frustrating that must have felt.
As for the build: our canvas sneakers are stitched and reinforced, and like most new canvas footwear they can feel a bit stiff at first and may have a temporary adhesive smell from production. That typically fades quickly once they air out and begin breaking in.
We design them to look exactly as shown online and we’re glad they met that expectation for you.
We’re always available via email or chat for real-time updates or questions. Since our pieces are custom-made, communication helps us resolve things quickly when carrier tracking gets weird.
Thanks again for giving them a try and for supporting independent artists.
— Atlas
My order was marked as delivered, but I never actually received my package, but I as able to get in contact with staff, who were quickly able to help rectify what happened and fix the issue. Very pleased with their help!
