I cannot find my original review to edit it so I'm leaving a new one.
Originally I bought a pair of these in my size (6) only to find out they run pretty small. I e-mailed about an exchange and heard nothing back, so when I got the email to give feedback, I talked about how disappointed I was.
After that the owner got in touch with me, asking me where I sent my email. I did sent it to the right address, but it may have gotten filtered or just plain lost to a glitch, and that was actually why I never heard back.
They were so helpful and accommodating figuring out what would fit me, and I now have what is most likely going to be a pair of these that fits me on the way soon. Can't wait!